Refund & Cancellation Policy
Comprehensive refund and cancellation guidelines for INFOSKILLS TECHNOLOGY PVT LTD custom engineering services, SaaS platforms, and software licenses.
1. Overview & Commitment
INFOSKILLS TECHNOLOGY PVT LTD ("Company", "we", "us", or "our") stands behind the quality of our software engineering services and developer platforms.
We maintain a transparent, fair refund and cancellation policy designed to provide complete confidence when purchasing subscriptions or engaging custom engineering services.
- Operated by INFOSKILLS TECHNOLOGY PVT LTD.
- 14-day money-back guarantee on software products and SaaS subscriptions.
- Pro-rata billing protection for custom engineering engagements.
2. SaaS Subscriptions & Digital Products (NotifySetu / AuthSetu)
7-Day Free Trial: All paid plans include a 7-day free trial. If you cancel during the trial period, your payment method will not be charged.
14-Day Money-Back Guarantee: If you complete a subscription payment and determine that the software does not fulfill your technical requirements, you can request a 100% full refund within 14 days of the charge date with no questions asked.
Self-Service Cancellation: You can cancel your subscription at any time directly through the Paddle Customer Portal in your billing dashboard or by emailing billing@infoskillstechnology.com.
Post-Cancellation Access: Upon cancellation, your account remains active with full paid features through the end of the prepaid period, after which no further recurring charges will occur.
3. Custom Software Development & Retainers
Milestone Deliverables: Custom engineering projects are structured around defined milestones in an executed Statement of Work (SOW). Payments for accepted, delivered milestones are non-refundable once engineering resources have completed the work.
Contract Cancellation: Clients may cancel custom engagements by providing 14 business days written notice to billing@infoskillstechnology.com. The client is billed exclusively for logged hours and uncompleted milestone work in progress up to the date of notice, and any excess prepaid funds will be refunded.
4. Refund Processing & Timelines
Refunds for online subscriptions processed via our Merchant of Record (Paddle.com Market Ltd) or Razorpay are credited directly back to the original payment method (Credit Card, Debit Card, PayPal, Wire, or UPI).
Once initiated, refunds typically appear on your banking or card statement within 5 to 10 business days, depending on your financial institution.
- Credited directly to the original payment method.
- Turnaround timeline: 5–10 business days.
5. Billing Support & Refund Requests
To request a refund or manage your subscription, contact our billing team with your organization name and invoice/transaction ID:
• Billing Email: billing@infoskillstechnology.com
• Support Email: support@infoskillstechnology.com
• Legal & Compliance: legal@infoskillstechnology.com
• Phone / WhatsApp: +91-9810659036 | +91-9910525949