Refund & Cancellation Policy
Policies regarding payments, milestones, cancellations, and refund eligibility for custom software projects and products.
1. Service Payments & Milestone Deliverables
Custom software development contracts, enterprise consulting, and specialized engineering services are billed according to agreed milestone payments outlined in Statement of Work (SOW) documents.
Work completed and accepted under verified milestone sign-offs is non-refundable once engineering resources have been allocated and delivered.
2. Contract Cancellation
Clients may initiate project cancellation by providing 14 business days written notice to billing@infoskillstechnology.com.
Upon cancellation notice, work will pause. The client will be billed exclusively for hours logged and uncompleted milestones in progress up to the date of notice.
- 14-day written notice required for service agreement cancellations.
- Refunds calculated pro-rata based on unperformed work milestones.
3. Digital Product & License Refunds
Software licenses and downloadable enterprise tools (e.g., NotifySetu, AuthSetu developer packages) carry a 14-day money-back guarantee if the product fails to perform according to documented specifications and technical support cannot resolve the defect.